The Body Works

Licensed Full Service Auto Body Repair and Maintenance 

FAQ:

Daily Hours:

Monday - Friday 7:30 AM - 5:00 PM

Saturday Appointment Only

Sunday Closed 

Appointments are only necessary on Saturday's 

Estimate's are always free 

 

Some questions you may have about your insurance claim:

Can I choose my own repair shop?

 

Yes. Provided the repair shop is licensed, your insurer has to try to reach an agreed price with the shop of your choice. If your company cannot reach an "agreed price", they will provide you with the names of licensed shops who can do the repairs for the price the company has determined.

Is using a preferred shop better than my regular shop?

Not always, insurance companies have agreements with preferred shops to work for a lesser rate, and make less money on the parts. This can cause some shops to “cut corners” on the repairs to help make up for the loss they incur from the insurance company.

Will the work be guaranteed?

Yes, all vehicles repaired at The Body Works is guaranteed.

Why is the insurance check made out to me and my lien or leasing company?

If you have a lien or lease your vehicle the payment check will be made out to you and the company. You will have to call the lien or lease company and get the address that the check must be sent to the be endorsed by the company. The check must be endorsed by the lien or leasing company before the work is completed on your vehicle. The lien or lease company may ask for proof such as a Repair Order, Insurance Estimate, or a Letter of Satisfaction.

How long will the repair process take?

Depending on the extent of damage most repairs take 3 to 5 days. Once your vehicle is scheduled in the parts are order, meaning the parts for your vehicle are here before the vehicle itself. This cuts the repair process by at least a day.

 

For a extensive list of what you should know please visit the State of New Jersey Banking & Insurance website at:

http://www.state.nj.us/dobi/ins_ombudsman/wysk1.htm#9

 

 

Questions you may have when paying out of pocket

 

Is the original estimate the amount that is due?

Yes, if the estimate has been written within 30 days. If additional parts or labor is needed The Body Works will contact you.

What is the difference between OEM and LKQ?

Original Equipment Manufacturer (OEM) are parts made by the manufacturer of your vehicle. Like Kind and Quality (LKQ), are also known as aftermarket parts are made by a manufacturer that is not your vehicle manufacturer.

Is LKQ made with the same quality as OEM?

All aftermarket parts should be Certified Automotive Parts Association (CAPA) certified. CAPA is a non-profit organization that certifies the quality of automotive parts used for collision repairs. CAPA insures that the parts meet quality standards for fit, component materials, and corrosion resistance.

When is payment due? What forms of payment are accepted?

Payment is due in full upon completion of repairs. Cash, insurance check, personal check, Visa, MasterCard, Discover and American Express are accepted.

Can you keep my vehicle if I do not pay?

Yes, vehicles can be held for non-payment. If held storage can be charged per day on the vehicle. Auto Body Shops can not sell your vehicle on you for non-payment, but can apply a non-possessor lien on your vehicle.

If you ever have any questions never hesitate to call and ask we are always happy to help with any questions or concerns you may have.